EXCHANGE POLICY — Gotas de Leite
This exchange policy is valid from Feb 2024.
If you are not satisfied with the product or have changed your mind about the purchase, you can request an exchange or return within 7 days from the date of receiving the order at your address.
Conditions for making an exchange:
To make an exchange, the product must be in perfect condition and without any signs of use, that is, in the same condition as you received it. Additionally, it is essential that the item is in its original packaging.
How to request an exchange:
Send an email to [email protected], providing your full name, order number, and reason for the exchange. You will receive our contact with the necessary information to proceed with the exchange.
Conditions for return due to regret:
If you regret the purchase, you can also return the order within 7 days from the date of receiving the order at your address.
How to request a return due to regret:
Send an email to [email protected], providing your full name and order number. You will receive the refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
Products with manufacturing defects:
According to Brazilian law, in the case of items with manufacturing defects, you have the right to request a return within 30 days, counted from the date of receiving the order at your address.
How to request a return of products with defects:
Send an email to [email protected], providing your full name, order number, and information about the manufacturing defect (description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.
How to return the products:
Following the guidelines of Consumer Rights, the shipping costs for returning products due to the right of regret or items with manufacturing defects will be covered by our store through the reverse logistics process.
You will receive a postage authorization code by email after your request for exchange or return and should post the merchandise at a Post Office agency. We do not cover packaging costs, so we suggest you use the same packaging in which you received your purchase (if it is not damaged) or an appropriate box that preserves the items during transportation.
Contact us:
If you have any questions about our exchange policy, please contact us at [email protected].